💕 Returns & Refunds Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging. Proof of purchase is also required.

To start a return, please contact us at Cozyhappybaby.support@gmail.com. If your return is approved, we will provide instructions on how and where to send your item. Please note that returns sent without prior approval will not be accepted.

📦 Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us right away at Cozyhappybaby.support@gmail.com so we can make it right.

🚫 Non-Returnable Items

Some items are not eligible for return, including:

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  Perishable goods (such as food, flowers, or plants)
  
• 
  Custom or personalized items
  
• 
  Personal care products (for hygiene reasons)
  
• 
  Hazardous materials, flammable liquids, or gases
  

We also do not accept returns on sale items or gift cards.

🔁 Exchanges

The quickest way to exchange an item is to return the original item (once approved) and place a new order.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or credit card provider to process the refund.

Customers are responsible for return shipping costs unless the item is defective or incorrect.